“I don’t fix symptoms. I find what’s actually broken – and build systems that prevent it from breaking again.”
A deep diagnostic of how work actually flows through your team – from intake to release. In 2-4 weeks.
You probably need this if
Done discussing what’s broken and ready to fix it
Want an honest diagnosis – not another slide deck with recommendations nobody implements
Done firefighting. Ready to build something that scales
Your releases are unpredictable and the same issues come back again and again, despite regular post-mortems
Struggling with delivery metrics – no visibility, no baseline, no way to improve what you can’t measure
What I actually do
This is not a survey. I go where the work actually happens – standups, releases, incident logs, backlogs, Slack DM messages.
I map who owns what vs. who thinks they own what. I find the SPOFs nobody talks about. I trace symptoms back to root causes:
People say: “QA is a bottleneck” → Reality: QA starts too late, not that QA works slowly
People say: “The team is unreliable” → Reality: No sprint protection, so the plan changes constantly
People say: “Devs write bad code” → Reality: No quality gates between stages
That’s the lens I bring to every audit.
What you get
Risk map = SPOFs, unclear ownership, structural gaps with severity ratings
Responsibility map – who actually owns what vs. who should, across engineering, QA, product, and ops
Root cause analysis – not what looks broken, but what’s actually driving it
Prioritized action plan – fixes ranked by effort vs. impact, so you know where to start
Written report structured for immediate action – readable by your team, actionable by you
Format & Timeline
Duration: 2-4 weeks
Format: Async-first with structured interviews and process observation
Deliverable: Written audit report + 1 live walkthrough session
Best for
Scaling companies with 30-150 engineers where the team is growing but output isn’t. Founders and CTOs who are accountable for delivery outcomes – and have run out of internal theories about why it keeps breaking.
Let’s Talk
Not sure where to start? Just describe your pain and goal. I’ll tell you exactly how I can help.
Liya L. | Strategic Delivery Expert
Turning Chaos Into Predictable Delivery